1. How can an Application Service Provider (ASP) like i21 help Small and Medium Enterprises (SME) develop their businesses?

An Application Service Provider (ASP) manages and delivers application capabilities on a subscription basis to multiple entities across a wide area network, providing cost-efficient benefits to clients.

Benefits of i21 ASP services:

• Professional and high quality software
• Reliable servers and hardware
• Using advanced technology
• e-Commerce business opportunities
• Low risk and overhead to users
• No heavy upfront investment
• Cost saving on recruiting in-house IT technical staff

2. Do we need to install any special equipment for i21 services?

i21 provides a total solution, including networking hardware, servers, software, database, and customer-oriented support services. Connection can be over a dedicated leased line or through the Internet, to access our comprehensive leading-edge software packages. The number of PCs will depend on the number of users accessing the applications.

Yes. i21 assures users hassle-free operation, along with reliability, data privacy and secure environment. i21's secure data center is fault-tolerant and operates 24 hours a day. Storage, backup and file restoration services are always available to users.

4. What kind of support does i21 provide?

i21 has a strong technical support team who provides prompt and expert support to our clients along with customer service hotline (2186 2626) and e-mail support. User training is also provided.

5. Is there any extra charge when the system is upgraded to a new version?

No. i21 absorbs all system maintenance and upgrade costs.

6. As we run a heterogeneous environment, are i21's solutions compatible with our existing operating systems?

i21 will assign technical consultants to evaluate your systems and to develop an appropriate system implementation procedure, to ensure that your company can enjoy our comprehensive services efficiently and promptly.